Shopify
The order gives you the moment to ask. Send a survey after delivery, ask the people who did not buy, and write answers to the customer profile.
Workflows you can build with it
Each example is a workflow you can set up with an automation service, an AI assistant or your own application.
Send a survey after delivery
The workflow waits a set period after fulfillment and sends the survey link through whatever already sends your email, asking for a rating. Match the delay to your usual delivery time, because fulfilled is not delivered.
Ask the people who did not buy
A checkout left behind triggers a short survey about what stopped the purchase. Price, shipping cost or a missing payment method is otherwise pure guesswork.
Write answers to the customer profile
A rating, a preferred size or a stated occasion is written back as customer tags. The next newsletter and the recommendations follow them, and a weak score puts the answer in front of support before the same complaint reaches a review site.
Create a product survey from a template
When a product goes live in the shop, the workflow creates its product survey from a template. Merchandising has the questions in place before the first order arrives.
What the integration transfers
Each point is a separate example in the direction of the arrow. Configure each workflow independently and link the relevant survey for actions on an existing survey.
empirio.ai → Shopify
- The score, the size or the occasion as a customer tag
- The verbatim as a note on the matching order
- A gift card for everyone who finished the survey
Shopify → empirio.ai
- New product published: create its product survey from a template
- Product renamed in the shop: update the question that names it
- Product taken out of sale: close the product survey that belongs to it
How to set it up
A response only finds its way back to a customer or an order if the survey asks for the order number or the email address. Anonymous participations stay anonymous. Set the delay from your usual delivery time, and watch how often the same person gets asked.
