Question 1

Which browser works best with empirio.ai?

Accepted Answer

empirio.ai works with all modern browsers: Chrome, Firefox, Safari, Edge and Opera. The only important thing is that your browser is reasonably up to date. Very old versions can cause problems with some features.
If you suspect that your browser is no longer quite up to scratch: an update is usually free and done in two minutes.

Question 2

Which operating systems does empirio.ai work on?

Accepted Answer

empirio.ai runs entirely in your browser – you don’t need to install any operating-system-specific software anywhere. That means the tool works on:

* Desktop: Windows, macOS, Linux and ChromeOS.
* Mobile: iOS (iPhone, iPad) and Android (smartphone, tablet).

Whether you’re creating surveys on your office computer, analysing results on your laptop while you’re out and about, or quickly checking in on your phone – you don’t need a separate app or any installation. Just open your browser, log in, and get started.

Question 3

I’m having problems with empirio.ai – what can I do?

Accepted Answer

Before you contact support, a few simple steps often help:

* Reload the page. It sounds trivial, but it solves a surprising number of problems. One press of F5 (or Cmd+R on a Mac) and most display issues disappear.
* Clear your browser cache. Sometimes old data gets stuck in the browser and causes strange effects. Clear the cache, reload the page – done.
* Try a different browser. If something doesn’t work in Chrome, quickly test it in Firefox or Safari. That way you can find out whether it’s down to the software or the browser.
* Update your browser to the latest version. Outdated browsers cause more problems than you’d think. An update can sometimes work wonders.

If none of that helps, drop us a line – we’ll take care of it.

Question 4

I need support with my survey – can you help?

Accepted Answer

Yes, absolutely. At empirio.ai you don’t just get access to our software, but also to a team of survey experts. We support you with any questions about your survey – no matter what stage you’re currently in.

Typical topics we can help with:

Concept and methodology: Which questions should you really be asking to get meaningful answers? Which question types fit your goal? How do you avoid common mistakes such as leading questions or questionnaires that are too long?

Structure and layout: How do you arrange your questions so that the drop-out rate stays low? When do you need skip logic, and when is it better not to use it?

Academic surveys: You’re writing a bachelor’s, master’s or doctoral thesis and need solid methodological support? We know the requirements from research and help you design a survey that will also convince your supervisor.

Employee surveys: From wording sensitive questions to analysis – we know the typical pitfalls in HR surveys.

Analysis and interpretation: What do your data really show? Where is it worth taking a closer look?

Just send us a quick email or use the “Get support” contact form in the dashboard to tell us what you’re planning – we’ll get back to you and work out together how we can best support you.

Question 5

What’s the best way to contact support?

Accepted Answer

Just send us an email at our support address info@empirio.ai. To help us assist you as quickly as possible, please describe your issue as specifically as you can:

What were you trying to do?
What happened instead?
Which browser and which device are you using?
If possible: a screenshot or a short screen recording

With this information we can find the problem more quickly – and you won’t have to answer endless follow-up questions first.

Question 6

How quickly will I receive a response from support?

Accepted Answer

We usually reply within 1 to 2 working days. For simple enquiries it’s often quicker, while more complex issues can take a bit longer because we want to take a thorough look at things.
At weekends and on public holidays our response times are a little slower – but we won’t leave anyone in the lurch.

Question 7

I’ve found a bug – where can I report it?

Accepted Answer

Just send us an email at info@empirio.ai. Bug reports are important to us because they help make empirio.ai better for everyone. The more specific your description, the faster we can reproduce and fix the issue.
Helpful for us:

A short description of what you were trying to do
What happened instead
Browser and operating system
Ideally a screenshot or a screen recording

Small reward: anyone who reports a real bug will receive a heartfelt thank you from us.

Question 8

I have a suggestion for improvement – where should I send it?

Accepted Answer

Bring it on! Many of our best features have come from user feedback. Just send us an email telling us what you’re missing or what we could do better. We read every suggestion and will get back to you.

Help Centre

Troubleshooting