Yes. You can use empirio.ai for free, and we honestly believe that our free plan is an absolutely top-notch offer. You can use many AI features for creating and editing your survey without limits, all free designs are noticeably more modern than with many other survey tools, and the standard setup already gives you a GDPR-compliant solution. Only when you want to survey more than 50 participants with your questionnaire or need more advanced features is an account upgrade required.

We offer three plans: Standard is free and will always stay free. You can create as many surveys as you like, add as many questions as you want, and analyze the responses – with no hidden costs. Lite gives you upgrades mainly for the questionnaire itself. You can use new designs and set up logic. Plus unlocks premium features that take your surveys to the next level. This includes collaboration with up to 3 additional users. It’s especially useful for in-depth AI-powered analyses and company-wide surveys (with your own corporate design). Pro is the plan for anyone who wants the full package – including all premium features and collaboration with up to 5 additional users. It’s particularly suited for demanding survey projects. You can find a detailed overview of all features and prices on our pricing page.

Creating surveys is and will remain free of charge. You only need a Plus or Pro plan once you actively want to use premium features. You can find the current prices and all details at any time on our pricing page. There you can also see which features are included in which plan.

You can try out all premium features in the editor for free and fine-tune your questionnaire for as long as you like. They’re clearly marked as premium so you can keep track of everything. You only have to pay once you actually publish a survey that uses active premium features. At that point, you’ll need a suitable plan. Prefer to stick with the free version? You can deactivate premium elements with a single click – and your survey will go online as a normal, free survey. Premium features that are not part of the editor (e.g. exporting responses, AI-based analyses, and team collaboration) must be activated in advance. These cannot be tested beforehand.

We offer all major payment methods. You can conveniently pay by credit card, PayPal, Apple Pay, Amazon Pay, Google Pay, Link, Klarna, or SEPA direct debit. Naturally, the entire process is completely secure.

Yes, automatically. After each payment, we’ll send you a proper invoice by email. You can also find your invoices at any time in your account under “Billing” to download. Need an invoice with your company name and VAT ID? In the settings, you can save your billing address – it will then automatically appear on all future invoices.

Yes, anytime – both upgrading and downgrading. Upgrade: If you switch to a higher plan, the new features are activated immediately. We calculate it to the exact day, so you only pay the price difference for the remaining days in your current billing period. Downgrade: You can switch to a lower plan for the next billing period or go back to the free plan entirely. The prorated amount from your previous invoice will be credited and offset against the following billing period.

In your settings under “Billing” you’ll find a button to cancel your plan. With just a few clicks, you can cancel it effective at the end of the current billing period. Until the end of the paid period, you can continue to use all premium features as usual. After that, your account will automatically switch to the free standard plan.

As long as your membership is active, nothing will change. You can continue to use all premium features as usual until your paid period ends. Only after that will your account automatically switch to the free standard plan. Of course, all your surveys will remain fully available to you and will continue running without any extra work on your part (participants can therefore continue to take part in the survey). You can still open them, view them, and analyze the results. If your survey uses premium features that are not included in the standard plan (for example, higher participation limits), it may happen that you can’t see new participants once you exceed the response limit. Tip: If you want to get back to full functionality later, one click is all it takes: reactivate your plan and all features will be available again immediately.

Just drop us a message – we’re happy to hear from you. If you realize that the premium plans from empirio.ai don’t quite fit your needs after all, we’ll work together to find a solution that feels right for you. To be honest, we think that will rarely be the case. But if it does happen, it’s important to us that you never feel stuck with a tool you don’t like. We want you to enjoy working with empirio.ai – and if that’s ever not the case, we’ll talk it through.

If you had a Plus membership in the old empirio (empirio.de), it will continue there – but it won’t be transferred to empirio.ai automatically. If you want to unlock premium features here as well, you’ll need a new plan on empirio.ai. Do you have an annual membership in the old empirio? Then just get in touch with our support – we can transfer the remaining value to empirio.ai.