Webhooks
Answers arrive on their own instead of being fetched. React while it still matters, send the critical ones on, and feed several receivers at once.
Workflows you can build with it
Each example is a workflow you can set up with an automation service, an AI assistant or your own application.
React while it still matters
The call goes out on submission, with no polling interval in between. For alerts and escalations where minutes are the whole point.
Send the critical ones on
Your own application checks each arriving response and passes the weak ratings on to chat, a mailbox or your ticket system. For support teams that want to answer the same day rather than at month end.
Feed several receivers at once
One survey can carry up to ten addresses, each with its own key. For shops where archiving, analysis and alerting are separate systems.
What the integration transfers
Each point is a separate example in the direction of the arrow. Configure each workflow independently and link the relevant survey for actions on an existing survey.
empirio.ai → Webhooks
- The full response, the moment it is submitted
- Every answer as the label people saw, even after the question is reworded
- Proof on every delivery that the call really came from empirio.ai
How to set it up
Each survey takes up to ten addresses in your integrations settings, and HTTPS is required. The signing secret is shown exactly once, so save it while you are setting up. Every call comes from platform.empirio.ai, an address you can allowlist. A delivery that never arrived can be sent again from the same screen. This path is for teams with an application of their own to receive the responses, and what exactly is handed over is in the documentation.