Customer Satisfaction (CSAT)
Measure satisfaction across every important touchpoint — from purchase and delivery through to support — using the classic five-point CSAT scale.
Take the template with one click, adapt it to your project in a few minutes and start collecting answers.
Why this template
Adapted in minutes
Change, add or remove questions — the AI assistant rephrases them on request.
Hosted in the EU
Survey data is processed and stored in the EU — taking part anonymously is possible.
Results in real time
Charts, filters and export to Excel, SPSS or CSV — with no extra work.
How to use this survey
- 1
Take the template
Create a free account and copy the template into your project with one click.
- 2
Adapt the questions
Adjust wording, scales and logic to your context — as often as you like.
- 3
Invite respondents
Share it by link, QR code, email or embedded on your website.
- 4
Analyse the answers
A live dashboard with charts, filters and export into your analysis tool.
The questions in this template
- How satisfied are you with us overall?
- How satisfied are you with each stage of your experience with us?
- To what extent did our offering meet your expectations?
- How do you rate our value for money?
- How likely are you to buy from us again or use our offering again?
- How likely are you to recommend us to others?
- What worked particularly well from your point of view?
- What should we improve first?
- How long have you been a customer of ours?
- May we contact you about your answers?
- Which email address may we use to reach you?
All 11 questions are fully editable.
Frequently asked questions
Is the “Customer Satisfaction (CSAT)” template free?
Yes. You can use, customise and publish the template for free — a free account is all you need.
How do I use the “Customer Satisfaction (CSAT)” template?
One click on “Use this template” creates it as your own survey in the editor. From there you can adapt it and share it by link, QR code, email or embedded on your own website.
Can I change, delete and add questions?
Completely. Once taken, the survey sits in your editor: every question, scale and answer option can be edited, reordered or removed.
Where is the data from the “Customer Satisfaction (CSAT)” template stored?
Survey data is processed and stored in the EU. Which data you collect is decided question by question — if you don't ask for personal data, none is collected.
Are surveys built from the “Customer Satisfaction (CSAT)” template secure and anonymous on empirio.ai?
Respondents need no account and simply open the link. Whether answers stay anonymous is up to the questions you ask: as long as nothing personal is asked, no answer can be traced back to a person.