Customer Feedback Survey
The versatile customer survey: satisfaction (CSAT), service quality across the five RATER dimensions, customer effort (CES 2.0) and recommendation (NPS) — with scales, a matrix and open questions.
Take the template with one click, adapt it to your project in a few minutes and start collecting answers.
Why this template
Adapted in minutes
Change, add or remove questions — the AI assistant rephrases them on request.
Hosted in the EU
Survey data is processed and stored in the EU — taking part anonymously is possible.
Results in real time
Charts, filters and export to Excel, SPSS or CSV — with no extra work.
How to use this survey
- 1
Take the template
Create a free account and copy the template into your project with one click.
- 2
Adapt the questions
Adjust wording, scales and logic to your context — as often as you like.
- 3
Invite respondents
Share it by link, QR code, email or embedded on your website.
- 4
Analyse the answers
A live dashboard with charts, filters and export into your analysis tool.
The questions in this template
- How often do you use our products or services?
- How satisfied are you with us overall?
- How much do you agree with the following statements?
- How much do you agree with this statement: we made it easy for you to handle your issue.
- How likely are you to recommend us to a friend or colleague?
- What should we tackle next?
- What do you like best about working with us?
- If you could change one single thing about us, what would it be?
- Which channels would you most like to hear from us on?
- May we contact you about your answers?
- Which email address may we use?
All 11 questions are fully editable.
Frequently asked questions
Is the “Customer Feedback Survey” template free?
Yes. You can use, customise and publish the template for free — a free account is all you need.
How do I use the “Customer Feedback Survey” template?
One click on “Use this template” creates it as your own survey in the editor. From there you can adapt it and share it by link, QR code, email or embedded on your own website.
Can I change, delete and add questions?
Completely. Once taken, the survey sits in your editor: every question, scale and answer option can be edited, reordered or removed.
Where is the data from the “Customer Feedback Survey” template stored?
Survey data is processed and stored in the EU. Which data you collect is decided question by question — if you don't ask for personal data, none is collected.
Are surveys built from the “Customer Feedback Survey” template secure and anonymous on empirio.ai?
Respondents need no account and simply open the link. Whether answers stay anonymous is up to the questions you ask: as long as nothing personal is asked, no answer can be traced back to a person.