Support Feedback
Ask right after every ticket whether the issue was resolved, how easy it was for the customer (Customer Effort Score 2.0) and how response time, expertise and friendliness landed.
Take the template with one click, adapt it to your project in a few minutes and start collecting answers.
Why this template
Adapted in minutes
Change, add or remove questions — the AI assistant rephrases them on request.
Free to start
Publish the template on a free account — no credit card and no trial clock.
Results in real time
Charts, filters and export to Excel, SPSS or CSV — with no extra work.
How to use this survey
- 1
Take the template
Create a free account and copy the template into your project with one click.
- 2
Adapt the questions
Adjust wording, scales and logic to your context — as often as you like.
- 3
Invite respondents
Share it by link, QR code, email or embedded on your website.
- 4
Analyse the answers
A live dashboard with charts, filters and export into your analysis tool.
The questions in this template
- Was your issue resolved?
- "The company made it easy for me to handle my issue."
- How satisfied are you overall with the way your issue was handled?
- How do you rate the following aspects of this interaction?
- How many times did you have to get in touch before your issue was dealt with?
- What went well in this interaction?
- What would have made it easier to get your issue handled?
- Which channel did you use to contact us?
All 8 questions are fully editable.
Frequently asked questions
Is the “Support Feedback” template free?
Yes. You can use, customize and publish the template for free — a free account is all you need.
How do I use the “Support Feedback” template?
One click on “Use this template” creates it as your own survey in the editor. From there you can adapt it and share it by link, QR code, email or embedded on your own website.
Can I change, delete and add questions?
Completely. Once taken, the survey sits in your editor: every question, scale and answer option can be edited, reordered or removed.
What data does the “Support Feedback” template collect?
Which data you collect is decided question by question — if you don't ask for personal data, none is collected. Every question in the template can be changed or removed before you publish.
Are surveys built from the “Support Feedback” template secure and anonymous on empirio.ai?
Respondents need no account and simply open the link. Whether answers stay anonymous is up to the questions you ask: as long as nothing personal is asked, no answer can be traced back to a person.